How to Express a Concern or Dissatisfaction with Care or Service
As a participant of the TRU PACE program, it is your right to voice your concerns or to file a complaint at any time without fear of reprisal from our staff.
Below you will see a link for Grievances and one for Appeals that will explain the processes for each.
GRIEVANCES
A grievance is any complaint, written or oral, that expresses dissatisfaction with how we deliver services or the quality of care that we provide. Please click here for information on how to file a “Grievance”.
APPEALS
When the TRU PACE program decides not to cover or pay for a service you want, you may take action to request a change to our decision. The action you take, whether verbal or in writing, is called an “appeal”. Please click here for information on how to file an appeal.
Please contact us at PACEQACompliance@trucare.org, or call us at 303.665.0115 or TTY (800) 659-2656 to file a grievance or appeal.
To fax a grievance or appeal please use our secure fax line at: 303-604-5393.
You may also deliver a grievance or appeal to:
TRU PACE
2593 Park Lane
Lafayette, CO 80026
Attention: TRU PACE Quality Assurance Coordinator
For process or status questions please contact TRU PACE at 303.665.0115 or TTY (800) 659-2656.